Mobile App Prototype User Evaluation Report

1.   Introduction With the original TFI Leap Top-Up application (National Transport Authority, 2016) users faced issues including NFC scanner difficulties, limited payment options, and slow balance updates. However users appreciated its simple layout. The new prototype addresses these key concerns while keeping elements that users like. To improve the login process, the prototype offers a …

Mobile Application In-Field Evaluation Report

1.   Introduction The TFI Leap Top-Up App (National Transport Security, 2016) is a mobile application that enables users to manage their TFI Leap Cards for public transport in Ireland, by scanning their card with an NFC-enabled device. It provides several features, such as checking the balance, topping-up credit, purchasing tickets, viewing transaction history, and tracking …